Privacy Policy

1. Information We Collect

We collect various types of information, including personal data, to provide and improve our Services to you. This may include:

• Identity Data: Full name, date of birth, gender, nationality, passport details, visa details, national identification numbers (where required for application).

• Contact Data: Postal address, email address, telephone numbers.

• Financial Data: Payment card details (processed securely by third-party payment processors), billing address. We do not store full payment card numbers.

• Biometric Data: Photographs, fingerprints (collected only when specifically required for visa applications and handled with utmost care).

• Family Data: Marital status, spouse's and children's details (as required for family visa applications).

• Employment & Educational Data: Occupation, employer details, salary, educational history, qualifications, work experience.

• Travel History Data: Previous travel dates, visa refusals, deportation records (as required for visa eligibility assessments).

• Health Data: Medical history, vaccination records (only when strictly necessary for specific visa categories and processed with explicit consent).

• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on our website, referral sources (collected via cookies and analytics tools).
   

2. How We Collect Your Information

We collect information through various methods:

• Directly from You: When you fill out forms, communicate with us via email, phone, or in person, or provide documents for visa applications.

• From Third Parties: With your explicit consent, we may obtain information from government agencies, embassies, immigration authorities, or other authorized third parties involved in your visa application process.

• Automated Technologies: When you visit our website, we may automatically collect data about your equipment, browsing actions, and patterns using cookies and similar technologies.
   

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To process your visa applications, provide immigration advice, book appointments, and facilitate related services.

• Communication: To communicate with you regarding your application status, service updates, and respond to your inquiries.

• Legal & Regulatory Compliance: To fulfill our legal obligations and comply with regulations set by immigration authorities, governments, and other relevant bodies.

• Improve Our Services: To analyze usage patterns, enhance our website, and develop new services.

• Billing & Payments: To process payments for our services and manage billing.

• Marketing (with consent): To send you promotional materials, newsletters, and special offers if you have opted in to receive them. You can opt out at any time.

• Security: To protect our services and users from fraud, security threats, and unauthorized access.
   

4. Disclosure of Your Information

We may share your personal information with:

• Government & Immigration Authorities: Embassies, consulates, immigration departments, and other government bodies as required for your visa application.

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, IT support, document translation services, and courier services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal & Regulatory Bodies: When legally required to do so, or to protect our rights, property, or safety, or the rights, property, or safety of others.

• Professional Advisors: Lawyers, accountants, and other professional advisors.

• With Your Consent: For any other purpose with your explicit consent.

We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
 

5. International Data Transfers

As part of our Services, your information may be transferred to, stored in, and processed in countries outside of your country of residence, including to the countries for which you are applying for a visa. These countries may have different data protection laws than your own. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
 

6. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined based on the nature of the information, the purpose of its use, and any legal or regulatory obligations.
 

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data under certain circumstances.

• Right to Restrict Processing: Request us to limit the way we use your data.

• Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.

• Right to Object to Processing: Object to our processing of your personal data under certain conditions.

• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
 

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
 

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
 

11. Children's Privacy

Our Services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate legal basis. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.